FREQUENTLY ASKED QUESTIONS

How do I arrange a visit?

Simply contact us on any of the below:

Telephone: 01204 651175

Mobile: 07432316924

Facebook – Click Here

Email: info@muckymunchkins.co.uk

How do I secure a place at Mucky Munchkins Childcare Ltd?

When attending to view our setting you will be given a Parent Pack. Please complete the same and return along with the registration fee of £40 and refundable deposit of £175. Once we have received the same this will secure your place. A place cannot be secured without the completed Parent Pack, Registration Fee and deposit. Our availability can change on a daily basis so please be sure to return the forms as soon as possible to secure the place.

What are your opening times?

7.30am – 6pm Monday to Friday

How do I increase or decrease days?

If you would like to increase days then please speak with the Nursery Managers who will be able to tell you if we have the availability.

If you would like to decrease days then we would require one months’ written notice to the Nursery Managers.

What if I need a one off extra day?

We are more than happy for parents to book extra days as and when needed if we have the availability. We will do our best to fit your child in. Extra days can be booked through the Nursery Managers.

What do I need to bring to nursery each day?

Nappies/wipes/cream
Spare set of clothes (more sets if potty training)
Wellies (if applicable)
Warm Coat/winter hat (in colder months)
Sun hat/suncream (during warmer months)
Baby bottle and Formula/breastfed milk.
Water Bottle

What happens if I’m late collecting my child or have been unable to get to the nursery before the nursery closes?

We understand that parents can be late at times due to traffic and other unforeseen events. We ask that should parents be late in picking their child up, they telephone the nursery to inform us immediately. We do charge late fees for late pick-ups, but these only come into effect should lateness be a frequent event.

In the event that you do not collect your child at the agreed time, and no contact has been made with the nursery to inform them of the alternative arrangements for collection, every attempt will be made to contact you. If we are unsuccessful we will contact your nominated emergency contact and request that they collect your child. The nursery will remain open to allow time for the contacted person to arrive.

If we are unable to get hold of you or your nominated emergency contact after several attempts and exhausting all other options, we will have to inform Bolton Local Authority and the Police.

What if my child is sick?

We would ask you to inform us as to the reason your child is unwell in case we need to inform other parents if the same is contagious. If your child has been sick or has diarrhea they will need to be kept off nursery for at least 48 hours after the last bout.

What if my child requires medication?

If your child requires medication we are happy to administer any prescription medication at nursery on the condition that your child appears well enough to attend. All medicines brought into the nursery will need to be recorded on our mediation records and we will require a signature to authorise its administration. Any medication brought into the nursery must be in its original container and labelled with your child’s full name, the dosage required and what date it was prescribed.

We are able to administer long term medication such as inhalers.

We can administer calpol if a child’s temperature suddenly rises and need prior signed authorisation from parents regarding the same.

What if my child has an accident whilst at nursery?

All children have accidents as this is part of life and growing up. However, we do work hard to ensure your children are safe and if your child has a bump during their nursery day, you will be asked to sign an accident form when collecting your child to say that you have been told about the accident. For more serious accidents we will, of course contact you at the time.

What if my child has a bump before coming into nursery?

Please inform your child’s Key Person if your child has had an accident before coming to nursery. We will ask you to complete our Home Accident Form.

How do I pay my nursery fees?

You will receive an invoice 14 days prior to the 1st of each month. Fees must be paid by the 1st of each month or a late payment fees will be charged. Fees are to be paid direct into our bank account, details of which are on your child’s invoice.

Childcare Vouchers/Tax Free childcare must not be released any later than the 26th of the month to ensure that the same reaches us for the 1st. Vouchers can take 4-5 days to clear.

How do I know who will be looking after my child?

Every child will have a Key Person. The Key Person’s role is to really get to know both your child and your family. They will be the ‘first point of contact’ for you if you have any questions or concerns regarding your child.

How can I get more involved with the nursery?

We encourage parents to be as involved as possible. We hold parents’ evenings and events throughout the year and as parents, you are always welcome to spend time in nursery. We often ask parents to help with certain topics we are doing such as people who help us etc and love to have visitors in nursery.

How do I know what my child is up to during the day?

All parents/carers are signed up to our Famly App once your child has registered their place with us. The Famly App sends notifications throughout the day to show what your child has eaten and how much, when they have had a nappy change, any sleep times and pictures of your child throughout the day of the activities they have been enjoying. Parents/carers can also message Keyworkers and Management direct on the App.